Spruz Owners' Community For owners of websites powered by the Spruz Platform

Replies

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  Posted by Jeb Oct 31st 2013

  That is a preformatted kind of email.  Same info goes to everyone. So not necessarily a intentional lie.

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  Posted by ChaosReborn Nov 22nd 2013

  Yeah this seems about right.  I tried to delete my site months ago, and they are still charging me monthly even though the site has been deactivated.  You can be sure I will dispute the charges with my bank and let social media know about this nonsense.  Crooks.

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  Posted by Libragal Feb 18th 2014

  I have to agree with the replies here. I completely forgot about my site and was charged for it this year. I was told that even if i delete it or it's inactive i would still have to pay for it. No refunds possible. 

  @ Chaos: Did you get anywhere with talking to your bank?

  I was just thinking this morning that Noborders is pretty expensive if you compare it with Godaddy (just one example).

   

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  Posted by Sarah Fan Nov 26th 2013

  I've been through all of this with Spruz, which is why my most important activities are not handled by Spruz. Their managers (if any) are really iiving on another planet.

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  Posted by Kathy Feb 7th 2014

  I would have to agree with both of you, now they are trying to tell me that the unlimited plan has limits 

   

  I get locked out 3 days after upgrading to the $49.95 plan so I could have unlimited transfer.  Now they are send me messages like this:

  1)  

  14 Hours Ago Support added:

  When a site reaches a traffic threshold they are evaluated to make sure they are not abusing our unlimited transfer and space package.

  Your site has been reviewed and limits increased. Your site show be fully functional now. Let  us know if you have further questions.

  2)  

  6 Hours Ago Support added:

  Yes, but while it is an unlimited package it is within whats reasonable. So that plan limits are moved up each time a limit is reached once we can verify the site usage is being used properly.

  3)  

  The upgrade page does not display your current plan. You are on the $49.95 complete plan

  And we reserve the right to control bandwidth usage on all plans. This is in your service agreement. As stated several times before, your plan limits have been increased to allow additional transfer without additional charges. That is what the unlimited plan offers. However if your usage goes beyond a level that is outside of a niche social network you may be required to move into an enterprise solution.

   

   

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