I can't see the image you posted here for whatever reason, but I don't know that it would have helped me much anyways as I've never actually needed to use this particular tool. If you are experiencing some sort of error with a feature of your site though, you'd definitely want to enter this information into a support ticket so that a tech can take a look at what may be going on.
Already have......unfortunately. They say they've had no complaints although there have been no posts (except for spam) in years. The developer pointed me right back at the tool. It's a bad joke.