Rich Text Editor Problems

I feel like all Im doing is posting in these forums... Anyway, I use the element the rich text editor for comments on my homepage. On chrome, when I post, I get this error message:

The message was undeliverable. All servers failed to receive the message
Unable to find codepage for charset:
.execute()
{
  Trying server mail:smtp.sendgrid.net
  <- 220 SG ESMTP service ready at ismtpd0006p1iad1.sendgrid.net
  -> EHLO Spruz-07.spruz.local
  <- 250-smtp.sendgrid.net
250-8BITMIME
250-PIPELINING
250-SIZE 31457280
250-STARTTLS
250-AUTH PLAIN LOGIN
250 AUTH=PLAIN LOGIN
  -> AUTH LOGIN
Sending authentication data..
 <- 535 Authentication failed: Bad username / password
Authentication failed.
  smtp.sendgrid.net failed..
  No socket for server. ConnectToServer()
  1 of 1 servers failed
}
The message DOES post, but you see this message. ALSO, when I try to post in the same element from IE Edge, the editor loads but doesnt show where to type or do anything, its just a blank screen.
Can someone help me out here please?
 
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Replies

  • Anybody out there???

    Reply
  • Hi Jeanine!  Maybe the holidays have taken up much of people's time.  I would suggest that you send a "Support Request" about the issue you're having.  I would copy your initial message so "Support" can see exactly what you're referring to.  They are a great group of people and I'm sure they can address your issue appropriately.  Just click, "Support Request" to your far left.  Hope this helps and have a prosperous New Year!

    Reply
  • Your right, it is the holidays, so Ill give them more time before I do send in a ticket. Thanks for the reply and Happy New Year!

    Reply
  • You are most welcome Jeanine and thanks for the New Year wishes!

     

    Reply
  • I have found that when I've had some problems here, Support is the quickest way and my issue is dealt with. I hope things got fixed for you! :)

    Reply
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