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HELP! I cannot log into my account!

Posted by EpicGamerDating Mar 18th 2015 Category: How to Questions

I started setting up my website without a hitch.  However, when I added a friend of mine who set up his profile we cannot figure out how to log him out so I can log back in and finish up designing.  The tool bar with the lifesaver is missing.  Of course I screwed that up because I clicked X thinking close/logout.  Nope I was wrong.  Sorry for the obviously menial question but we have tried looking everywhere.

 

Thanks!

 

EpicGamerDating

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Replies

  • Posted by Randy Mar 18th 2015

    I'm not sure that I'm fully understanding what the trouble is that you are having. You should be able to log in, even if he is logged in. If the tool bar that has the lifesaver is missing, then you need to click on manage site. That brings it back up. if for some reason you don't see manage site, then just put /manage at that end of your url, and that will bring it up. So it would be like yoursite.spruz.com/manage but you'd change "yoursite" to your actual site name. 

    Reply
  • Posted by EpicGamerDating Mar 18th 2015

    Dear Randy,

    I have tried this already.  This is what comes up:

    You do not have access!

    Sorry but you do not have the access required to access this section. Your current security level is 1.

    Click back on your browser to return to your last page.

     

    and if you look over to the right of the page it still shows him as logged in.  Is there a log out button anywhere on the site itself?

    Reply
  • Posted by Randy Mar 18th 2015

    There is a logout link towards the top of the site. 

    Reply
  • Posted by Randy Mar 18th 2015

    If by chance it was deleted, which is a possibility, you can logout by putting your website name in the place of "yoursite" in the following link. yoursite.spruz.com/?page=login&cmd=logout

    Type it into your browser and then click enter.

    Reply
  • Posted by EpicGamerDating Mar 18th 2015

    That was the ticket.  Thank you very much!

    Reply
  • Posted by Randy Mar 19th 2015

    No problem, you are welcome.

     

    Reply
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