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First we want to thank everyone for your patience during our maintenance period, our datacenter maintenance took longer then planned. This maintenance was enforced by our datacenter due to an power related issue, thus causing them to have to move over half of our hardware to a new floor in the building. If we left this unchecked we would have had some major unplanned outage issues.
We want to take this time to address some common questions about downtime.
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How often does this happen? The last time we had downtime that lasted more then 30 minutes was about 6 months ago and was an unplanned outage. No matter how you try or how much redundancy you have in place, things fail.
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Do you give notice? We do when we have advance warning of a problem or repair, we issue notices within our with Newsletters, and admin announcements in your Admin Alerts on your site. We do this so you can pass the word to your people. We ask you to make sure you have Spruz.com set as a safe sender so our mail does not get flagged as spam.
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Do you give credit for downtime? If you are a paying enterprise client we do credit in relation to downtime you experience. We use the following formula: 1 day credit for each 30 minutes of network downtime. By having this type of penalty in place keeps us in check with complete network downtime
Once again we thank you for your support and patience. Should be smooth sailing from here on out!
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